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This issue may occur if your TV has version v6.5830 of the Android 8.0 TV update installed. Be among the first to get the latest The best of what Sony has to offer on iOS or Android. Using the app on the tv, i am still limited to just 2.0 stereo, or alternatively i use the app on my xbox and get the full 5.1 i should be getting. I have to manually turn off my receiver and back on in order to get sound. Turn on the TV with the TV remote control. I'm not getting any sound on anything from Disney Plus. If you don’t want to wait, you can download the update from your and follow the instructions to manually install it (requires a USB flash memory drive). Check for other causes such as apps with no sound or the playback content. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. IMPORTANT: Verify that the source you are playing is encoded with Surround Sound audio. A newer version of your browser may be available. Termination of "Google Play Music" and account transition to "YouTube Music" on Sony Android TVs. Check Applicable Products and Categories for details. A new version of the Android™ 8.0 Oreo™ update which resolves this issue is now available. Android: Sony smart tv has no sound with Spotify app; cancel. Select Audio output. If the symptom(s) persists, use the next workaround. Sound then returned and has been okay thus far. It looks like JavaScript is disabled in your browser. 1. TV Audio and Sound FAQ. Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature. If no audio can be heard, proceed to the next step. Check the other input sources or playback content for sound issues. This happens 99% of the time and can't figure out why. Here's some advice from Sony's troubleshooting website if you are having good picture but no sound: - Check the volume level. A new version of the Android™ 8.0 Oreo™ update which resolves this issue is now available. No sound from an audio system when I stream videos on my Android TV, Applicable Products and Categories of This Article, There is no sound when using a TV or audio system with the ARC/eARC feature, There is no sound from audio system when connected with eARC. Verify … If audio is heard from the analog broadcasts, the TV speakers are working. may no longer output sound from the TV after it has been on standby for a long time. Hope this is a permanent fix. A separate article is available if No sound of BRAVIA Android TV from Home Theater/AV receiver ; Perform the following steps and check whether the issue is resolved after each step. If analog broadcasts are available, perform analog broadcast tuning and check if there is noise. Hi, I’ve got a SONY BRAVIA A55 . Netflix/Amazon Prime video/YouTube etc … If analog broadcasts are used, perform analog broadcast tuning. Be among the first to get the latest The Digital Audio Out and HDMI® (ARC) won't output any sound when you stream videos from an app (such as Netflix® or Amazon Prime™ app) when there's a Bluetooth® A2DP audio device connected to your Android TV™ device at the same time. Your home theater system (soundbar, A/V receiver, etc.) If I turn off the Arc button on the Flexson, I just get TV Speaker sound only. The automatic update for Android 8.0 Oreo resumed at the end of April on a staggered schedule so it may take some time before this new version it is sent to your TV. If there is no sound then make sure you connect HDMI 4/Arc, there is no sound and the message will not disappear. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. Make sure the MUTE option of the TV isn't enabled. Sound problem after Android 8.0 TV update v6.5830 (previous version), Applicable Products and Categories of This Article, Latest information about the Android 8.0 Oreo update - May 2019, Update pre-installed apps on your Android TV, Information on the Android TV Software Update, Perform a software update on an Android TV, Benefits of restarting the Android TV and update the software, All Mobile, Tablets & Smart Devices products. Check if there is any sound from the sample slideshow by performing the steps below: Select Settings. Our site is not optimized for your current browser. All other apps using TV sound are working fine. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Press the home button the headphones it has been on standby for a long time when using smart. Perform analog broadcast tuning and check if there is no sound and the message not... 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